Date: 2 weeks ago   Category: Financial

The National Bank created division for consumer protection of financial services


The NBU hoped that in Ukraine the real system of protection fixed at the legislative level will earn. However the parliament solved differently. The National Bank of Ukraine created special division for consumer protection of financial services. The head of the National Bank of Ukraine Yakov Smoly at opening of the Forum on a financial inklyuziya in Kiev told about it, Interfax Ukraine on Wednesday, June 12 reports. "The national bank takes the responsibility for consumer protection of financial services and creates special division which will deal with these issues", – he said. Smoly noted that in National Bank very much hoped that in Ukraine the real system of protection fixed at the legislative level will earn, however the parliament solved differently. "However it is not an occasion to leave people in private with their problems with banks and non-bank financial institutions", – the head of the Central Bank emphasized. According to him, first of all, it will allow to settle the system of disclosure of information on financial products and services. Smoly also reported that the Central Bank developed strategy of financial literacy. "The national bank undertook leadership and developed vision of future strategy of financial literacy... Our purpose – to prepare youth to live in the real world full of calls and rapid changes", – he added. As it is reported in the press release of the regulator on its website with reference to the vice-president of the NBU Roman Borisenko, for strengthening of trust and increase in a financial inklyuziya of the NBU establishes new standards of consumer protection of financial services. "We begin to introduce new regulation. Three main steps for its realization: we develop new regulation of relationship the client – provider of financial services; we create separate division to which will be engaged in addresses of citizens in the NBU and also we start Call-center and the uniform center of reception of citizens that they could receive quickly answers to the questions", – he told. Earlier the NBU strengthened supervision of cash calculations and cash operations in banks of Ukraine. New norms came into force since June 3. News from the Correspondent.netv of Telegram. Subscribe for our https://t.me/korrespondentnet channel

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